Terms of Use – Jewelers Flow

Last Updated: January 2025
Effective Date: January 2025

1. Agreement to Terms

By accessing or using the Jewelers Flow mobile application (the “App”) operated by Jewelers Essentials (“we,” “our,” or “us”), you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these Terms, you may not access the App.

2. Description of Service

Jewelers Flow is a business management application designed for jewelry retailers to manage:

Inventory of jewelry items
Customer information and relationships
Sales transactions and layaways
Repair services and tracking
Financial records and reporting
User accounts and permissions

Important: All data is stored in your personal iCloud account. We do not have access to or store your data on any servers we control.

3. Account Registration

3.1 Account Creation

You must create an account to use the App
You must provide accurate, current, and complete information
You are responsible for maintaining the confidentiality of your account credentials
Default admin credentials: Username: “admin”, Password: “admin” (change immediately after first login)

3.2 Account Security

You are responsible for all activities that occur under your account
You must immediately notify us of any unauthorized use of your account
We are not liable for any loss or damage arising from your failure to protect your account
All account data is stored in your iCloud account, which you control

3.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms
You may delete your account at any time through the App
Upon termination, your right to use the App will immediately cease
Your data remains in your iCloud account and can be deleted through iCloud settings

4. Subscription Terms

4.1 Subscription Plans

Jewelers Flow offers the following subscription plans:

Basic Plan: $149.99/month – Up to 3 devices
Premium Plan: $199.99/month – Up to 6 devices, including customer messaging. A ready-for-pickup preset sent from a repair or order marks that job Complete.

4.2 Subscription Billing

Subscriptions are billed monthly through the Apple App Store
Payment will be charged to your Apple ID account
Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period
Your account will be charged for renewal within 24 hours prior to the end of the current period

4.3 Subscription Cancellation

You can cancel your subscription at any time through your Apple ID account settings
Cancellation takes effect at the end of the current billing period
You will continue to have access to the App until the end of your current billing period
No refunds are provided for partial subscription periods

4.4 Subscription Changes

You can upgrade or downgrade your subscription at any time
Upgrades take effect immediately
Downgrades take effect at the beginning of the next billing cycle
Prorated refunds or credits are not provided for downgrades

4.5 Device Limits

Basic Plan: Maximum 3 devices per subscription
Premium Plan: Maximum 6 devices per subscription
Device limits are enforced by the App
Exceeding device limits may result in access restrictions

4.6 Free Trial

If offered, free trials are available to new users only
Free trial periods and terms are subject to change
You will be charged when the free trial period ends unless you cancel

5. Acceptable Use

5.1 Permitted Use

You may use the App for:

Managing your jewelry business operations
Storing and managing business data
Processing transactions related to your business
Managing customer relationships

5.2 Prohibited Activities

You agree NOT to:

Use the App for any illegal purpose
Violate any laws or regulations
Infringe on intellectual property rights
Transmit viruses, malware, or harmful code
Attempt to gain unauthorized access to the App or related systems
Reverse engineer, decompile, or disassemble the App
Use the App to store or process data for third parties without authorization
Share your account credentials with others
Exceed your subscription’s device limit

6. Intellectual Property

6.1 Our Rights

The App, including all content, features, and functionality, is owned by Jewelers Essentials
All rights, title, and interest in the App are protected by copyright, trademark, and other laws
Copyright © 2025 Jewelers Essentials. All rights reserved.

6.2 Your Data

You retain ownership of all data you create or upload to the App
Your data is stored in your iCloud account, which you control
You are responsible for ensuring you have the right to use any data you upload

6.3 License to Use

We grant you a limited, non-exclusive, non-transferable license to use the App
This license is for your business use only
You may not copy, modify, distribute, or create derivative works of the App

7. Data and Privacy

7.1 Data Storage

Your data is stored locally on your device and synchronized via your iCloud account
We use industry-standard security measures to protect your data
You are responsible for maintaining backups of your data
We are not liable for any loss of data or business information
Your data is stored in your iCloud account, which is managed by Apple
We do not store your data on any servers we control

7.2 Privacy

Our collection and use of your information is governed by our Privacy Policy
By using the App, you consent to our Privacy Policy
Please review our Privacy Policy for details on data handling
All data is stored in your iCloud account, which you control

7.3 Data Loss

We are not responsible for data loss due to device failure, user error, or other causes
We recommend regular backups using the App’s backup features
We are not liable for any loss of data or business information
Your data is stored in your iCloud account, which is managed by Apple

8. Disclaimers and Limitations of Liability

8.1 Service Availability

We strive to provide reliable service but do not guarantee uninterrupted access
The App may be unavailable due to maintenance, updates, or technical issues
We are not liable for any downtime or service interruptions
iCloud availability is controlled by Apple, not by us

8.2 No Warranties

The App is provided “as is” and “as available” without warranties of any kind
We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose
We do not warrant that the App will be error-free or meet your specific requirements

8.3 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages
Our total liability shall not exceed the amount you paid for the App in the 12 months preceding the claim
Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability

9. Indemnification

You agree to indemnify and hold harmless Jewelers Essentials, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use of the App
Your violation of these Terms
Your violation of any rights of another party
Your data or content

10. Third-Party Services

10.1 Apple Services

The App uses Apple’s iCloud service for data synchronization (your iCloud account)
Payment processing is handled by Apple through the App Store
Your use of Apple services is subject to Apple’s terms and conditions
We do not control Apple’s services or have access to your iCloud data

10.2 Third-Party Links

The App may contain links to third-party websites or services
We are not responsible for the content or practices of third parties
Your use of third-party services is at your own risk

11. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of changes by:

Posting the updated Terms in the App
Updating the “Last Updated” date
Sending you an email notification (if you have provided an email)

Your continued use of the App after changes constitutes acceptance of the modified Terms.

12. Termination

12.1 Termination by You

You may stop using the App at any time
You may delete your account through the App
Canceling your subscription does not automatically delete your account or data
Your data remains in your iCloud account until you delete it

12.2 Termination by Us

We may terminate or suspend your access to the App immediately, without prior notice, if you:

Violate these Terms
Engage in fraudulent or illegal activity
Fail to pay subscription fees
Otherwise breach these Terms

12.3 Effect of Termination

Upon termination, your right to use the App will cease immediately
We cannot delete your data because it is stored in your iCloud account
You are responsible for exporting or deleting your data before termination if desired
Your data remains in your iCloud account and can be managed through Apple’s iCloud settings

13. Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of your jurisdiction, without regard to its conflict of law provisions.

13.2 Dispute Resolution

Any disputes arising from these Terms or your use of the App shall be resolved through:

Good faith negotiation
Mediation (if negotiation fails)
Binding arbitration (if mediation fails)
Courts of your jurisdiction (as a last resort)

14. General Provisions

14.1 Entire Agreement

These Terms constitute the entire agreement between you and Jewelers Essentials regarding the App.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

14.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

14.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent.

14.5 Contact Information

For questions about these Terms, contact us:
Jewelers Essentials
Email: flow@jewelersessentials.com

15. Acknowledgment

By using Jewelers Flow, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

These Terms of Service are effective as of January 2025 and apply to all users of the Jewelers Flow application.