Support – Jewelers Flow

First-time setup

Install Jewelers Flow on iPhone or iPad.
Sign in. New stores use username admin and password admin — change both in Settings → Login Credentials right away.
Open Settings and enter store name, address, tax, and policies.
Stay signed in to iCloud so CloudKit can sync.

If iCloud is not syncing

Settings → [Your Name] → iCloud, and confirm you are signed in.
Check storage and the network.
Give the first sync a few minutes.
Try Force Sync Now in Settings → Backup & Restore.

Login

Change the store admin username and password in Settings → Login Credentials. Admins add staff and reset passwords in Settings → User Management. If login is turned off in Settings, the device is open to whoever is holding it.

Printing

Open Settings → Printers Hub. Jewelry tags print with NIIMBOT B1, M2, or M3 (Bluetooth). Receipts print with AirPrint on the same Wi-Fi, or a MUNBYN or VOLCORA Bluetooth printer. What to buy: supported hardware.

Help

The app includes Help under Settings → Help.

FAQ

Is my data on your servers?

No. Store data stays in your iCloud account. We cannot open it.

Can I use more than one iPad?

Yes, if they share the same Apple ID. Device limits follow your plan (3 on Basic, 6 on Premium).

Does it work offline?

Yes. Changes live on the device and sync when you reconnect.

How do I cancel?

Apple ID → Subscriptions. Access continues until the period ends.

https://support.apple.com/en-us/118428

Need help?

Optional setup guidance for app users: a walkthrough to start using Jewelers Flow, or answers if you have questions about how to set it up. This is not the Basic or Premium app plan. Settings → Help stays in the app either way.

First login and store setup
Questions about iCloud, users, tax, or printers
How sales, repairs, layaways, and inventory work

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